Navigating a Digitalised Business as Usual with Agentic AI

In today’s complex IT landscape, organisations in Malaysia face significant challenges as they navigate evolving regulatory conditions and increasing business demands. The rise of cloud-based productivity tools, on top of existing legacy technologies, has created a disjointed array of systems, leading to frustration for both IT teams and users.

This complexity not only hinders efficiency and increases errors but also impacts user and customer experiences. Consequently, businesses must strive to remain agile and profitable in a competitive market.

To effectively address these challenges, organisations need to simplify processes and harmonise their existing technology stacks. Enterprise orchestration, combined with innovative technologies such as agentic AI and Retrieval-Augmented Generation (RAG), presents a compelling solution.

Agentic AI automates specific business functions without human intervention, streamlining processes such as onboarding and customer support. When integrated into workflows as digital twins, agentic AI enhances business continuity by automating repetitive tasks, improving decision-making, and optimising workflows. Meanwhile, RAG boosts AI capabilities by accessing real-time data, providing contextually relevant information that is essential for informed decision-making.

These technologies can effectively bridge knowledge gaps by offering real-time support and personalised workstreams, thereby alleviating workforce shortages and enhancing operational efficiency. Additionally, they can dynamically adapt to changing conditions, making them particularly suited for navigating Malaysia’s evolving regulatory landscape and forthcoming cybersecurity regulations.

For CIOs, CTOs, and IT teams in Malaysia, embracing these technologies together with proven best practices in orchestration and governance can transform operations. This transformation leads to improved efficiency, reduced errors, and enhanced user experiences, enabling businesses to quickly adapt to regulatory changes and market shifts, thereby ensuring greater agility and profitability.

This 29 April 2025, FutureCIO in partnership with Workato, invite you to an exclusive roundtable discussion on how your organisation can fully harness the potential of AI. This roundtable will cover:

• Enterprise Orchestration and Integration: Strategies for harmonising complex IT systems and leveraging enterprise orchestration platforms for streamlined operations.
• Agentic AI and Automation: The role of agentic AI in automating business processes and enhancing decision-making capabilities.
• Responsible Use of AI: Strategies for ensuring ethical, transparent, and beneficial deployment of artificial intelligence technologies, including addressing bias, protecting privacy, and maintaining security through governance frameworks.

Join us to explore how agentic AI can future-proof your digital infrastructure, ensuring that your business remains competitive and compliant in a rapidly changing environment.