Webinar: Secrets to Customer-Centric Bank Branch Innovations

Webinar: Secrets to Customer-Centric Bank Branch Innovations

Digital transformation has introduced new ways for customers to engage with their banks. The world is increasingly adopting digital communication avenues while still leveraging vital physical touchpoint – this experience is sometimes referred to as “phygital”. In Southeast Asia, banks are taking the “phygital” approach to expand and deepen customer relationships.

Szilard Farkasdi, research manager, IDC Financial Insights Europe, says “phygital” banking branches are an emerging trend that some very innovative banks have started implementing to further elevate customer service in their branches, provide innovative and convenient solutions to clients, diversify and optimize revenues and costs, and further digitally educate their customer base.

FutureCIO discussions with business, operations and technology leaders at banks across Asia reveal the opportunity is ripe for bank to transform the branch to platforms of higher customer engagement.

Join us this 12^th October for a truly expansive discussion of innovative ways to deepen customer engagement and introduce new ways of selling to customers. Make customer complaints like inaccessible, repetitive processes and long waiting time a distant memory.

Event Rundown

Time	Agenda
10:00	Introduction and Welcome Address Allan Tan, Group Editor-in-Chief, CXOCIETY
10:05	Opening Remarks Andy Cease, Manager, Product Marketing, ENTRUST
10:20	Panel Discussion with Audience Q&A MODERATOR: Allan Tan, Group Editor-in-Chief, CXOCIETY PANELISTS: Foo Tee Meng, General Manager, ADERA GLOBAL SMART TECH Saurabh Mundhra, Director, Regional Payments Head, Citi Consumer Bank – Asia and EMEA, CITI Andy Cease, Manager, Product Marketing, ENTRUST
11:05	Closing Remarks
11:10	CLOSE

* Agenda is subjected to changes

To RSVP for this event, please fill in the form below:

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Date:

12 October 2021, Tuesday

Time:

10:00AM – 11:15AM SGT

Who Should Attend:

From banks & financial institutions:
– COOs
– Senior Digital Transformation / Customer Services / Digital Channels / Product Marketing professionals

Email
First Name *

Last Name *

Company *

Job Title *

Email *

Phone No. *

Mobile No. (to receive event SMS reminders & future event notifications)

Please tick *


This event is made possible by our sponsors. By registering for this event, you are agreeing to be contacted by our sponsors and partners. Successful registrants will receive confirmation email from Cxociety within 3 working days (exclude weekends and Public Holidays).

RSVP HERE