Serving What Matters Most to FSIs

About this event

Technology is transforming the banking industry across a multitude of planes – from improving customer experience to increasing security and productivity. Financial institutions are rapidly modernizing to stay competitive in the face of fintech, insurtech, and automation trends. Bain & Company says banks leading in technology deliver an average of 5 percentage points higher total shareholder return, 10 percentage points lower cost-to-income ratio, and 12 points higher Net Promoter Score than their peers.

To enhance digital customer experiences (35%), they are adopting observability for real-time insights into their tech infrastructure. Respondents to the State of Observability for Financial Services and Insurance report, cited the key drivers for this rush to become digital-native and digital-first models include multi-cloud migration (43%), AI adoption (38%), and regulatory compliance (54%). Central to this transformation will be observability. Gartner defines observability as “the evolution of monitoring into a process that offers insight into digital business applications, speeds innovation and enhances customer experience.”

For the digital leader, observability is the ability to provide real-time visibility into their infrastructure and software architecture, allowing for faster, more accurate decision-making, accelerated innovation, and improved system uptime and reliability.

However, this race to become digital-native and digital-first comes with a steep price: an increasingly complex tech stacks that may, sooner than later, will require technology leaders to make intentional choices across the business to fuel the radical transformation taking place in banking – Bank 4.0.

This 25 April 2024, CXOCIETY, in partnership with Cisco, invites you to an exclusive meeting of industry practitioners to tackle the new challenge:

  • Recognise that the old ways are not working
  • Cutting through the technology noise
  • Bringing the business on board

Join us at this event as we tackle how to bring together all of many business and technology priorities of 2024 without losing sight on what matters most to business – efficiency, productivity, resilience, compliance and customer expectations. This is the core of “Serving What Matters Most to FSIs” Forum.

Who Should Attend?

  • CIOs
  • CTOs
  • Heads of IT
  • VPs of IT
  • IT Directors
  • Heads of IT Infrastructure
  • Heads of IT Operations
  • IT General Managers


In partnership with:



Time Topic
11:30 am Welcome Remarks & Housekeeping

Allan Tan, Group Editor-in-Chief, CXOCIETY
11:35 am Opening Remarks

Dionne Lam, Head of Sales, Enterprise Commercial, CISCO
11:40 am Keynote Presentation

Steve Briscoe, APJC Channel and RTM Sales Leader, CISCO
12:15 pm Panel Discussion: Operationalising Observability for Optimal Business Results

  • Fuelling business transformation with enterprise observability
  • Bringing together data across any system for full visibility and real-time insights
  • Decoding the future of IT Operations: Opportunities, challenges and the growing role of AIOps
  • Getting the stakeholders’ buy-in
  • The way forward

Allan Tan, Group Editor-in-Chief, CXOCIETY

Quentin Leung, Head of IT, BOWTIE LIFE INSURANCE
Steve Briscoe, APJC Channel and RTM Sales Leader, CISCO
12:55 pm Closing Remarks

Steve Briscoe, APJC Channel and RTM Sales Leader, CISCO
13:00 pm Networking Lunch
14:00 pm End of Event


Allan Tan

Group Editor-in-Chief


Dionne Lam

Head of Sales, Enterprise Commercial


Gary Lam



Quentin Leung

Head of IT


Steve Briscoe

APJC Channel Sales Leader