Accelerate Service Management with AI

As we approach Singapore’s Smart Nation 2025 ambitions, the digital landscape is evolving at an unprecedented pace. In a climate marked by rapid AI adoption and stringent regulations, CIOs must adapt swiftly or risk falling behind.

Recent surveys show that 65% of IT leaders face significant skill mismatches in AI governance, compounded by aggressive sustainability targets and rising cyber threats. Freshworks Regional Leader Francois Teo has read that many leaders have placed emphasis on the critical importance of integrating AI into IT service management, having to address the skills gap, and adopting hybrid methodologies. There is a need for a focus on customer value, effective governance, and continuous learning to navigate the evolving landscape of ITSM and drive organizational success in 2025. Meet him in person and his team on 9 May 2025 where he can share more relevant books to read.

For CIOs in Singapore, 2025 presents more of the same challenges but delivered faster and with greater uncertainty. From regulatory compliance to economic efficiency to sustainability goals, CIOs must stay ahead of these issues while facing new and recurring challenges:

• AI’s Double-Edged Sword: Enhancing efficiency while navigating compliance risks.
• Siloed Operations: Fragmented systems delaying incident resolution.
• Employee-Centric IT: Meeting workforce expectations for seamless tech experiences.
• Digital Value Realization Under Scrutiny: Demonstrating direct, measurable value.

FutureCIO, in partnership with Freshworks, invite you to an exclusive roundtable discussion where we will explore how to transform IT Service Management (ITSM) from a back-office function into a strategic enabler for operational resilience and sustainable growth. We will reveal how Freshworks can provide a competitive edge in 2025. Topics to be covered include:

• AI Governance & Sustainability: Embedding ethical AI into workflows.
• Unified Digital Experience: Streamlining operations through integrated systems.
• Future-Ready Talent: Empowering non-technical staff and upskilling teams.

Join us to redefine your personalised ITSM strategy and be at the forefront of innovation.