Accelerate Service Management with AI

About this event

As we approach Singapore’s Smart Nation 2025 ambitions, the digital landscape is evolving at an unprecedented pace. In a climate marked by rapid AI adoption and stringent regulations, CIOs must adapt swiftly or risk falling behind.

Recent surveys show that 65% of IT leaders face significant skill mismatches in AI governance, compounded by aggressive sustainability targets and rising cyber threats. Donna Knapp, curriculum development manager for ITSM Academy emphasizes the critical importance of integrating AI into IT service management, addressing the skills gap, and adopting hybrid methodologies. She advocates for a focus on customer value, effective governance, and continuous learning to navigate the evolving landscape of ITSM and drive organizational success in 2025.

For CIOs in Singapore, 2025 presents more of the same challenges but delivered faster and with greater uncertainty. From regulatory compliance to economic efficiency to sustainability goals, CIOs must stay ahead of these issues while facing new and recurring challenges:

  • AI’s Double-Edged Sword: Enhancing efficiency while navigating compliance risks.
  • Siloed Operations: Fragmented systems delaying incident resolution.
  • Employee-Centric IT: Meeting workforce expectations for seamless tech experiences.
  • Digital Value Realization Under Scrutiny: Demonstrating direct, measurable value.

FutureCIO, in partnership with Freshworks, invite you to an exclusive roundtable discussion where we will explore how to transform IT Service Management (ITSM) from a back-office function into a strategic enabler for operational resilience and sustainable growth. We will reveal how Freshworks can provide a competitive edge in 2025. Topics to be covered include:

  • AI Governance & Sustainability: Embedding ethical AI into workflows.
  • Unified Digital Experience: Streamlining operations through integrated systems.
  • Future-Ready Talent: Empowering non-technical staff and upskilling teams.

Join us to redefine your personalised ITSM strategy and be at the forefront of innovation.

Who Should Attend?

  • CIO
  • VP of IT
  • IT Director, IT Head

 

Hosted by:

Agenda

Time Topic
10:00 am Welcome Remarks

Allan Tan, Editor-in-Chief, CXOCIETY
10:05 am Opening Remarks

Wei Kai Hou, Vice President, ASEAN, ORACLE NETSUITE
10:10 am Keynote: Scaling Beyond Boundaries: Unlocking Growth with Oracle NetSuite

Franco Manuel, Master Principal Solution Consultant, ORACLE NETSUITE
10:35 am Panel Discussion: The ERP Advantage: Experts Weigh in on Why It Matters for Long-Term Growth

Moderator:
Allan Tan, Editor-in-Chief, CXOCIETY

Panelists:
Tanish Dhillon, General Manager, DVI SOLUTIONS ASIA
Karen Grace Paguia, Senior Lead Consultant/Deputy Head for Digital Transformation, KPMG
Franco Manuel, Master Principal Solution Consultant, ORACLE NETSUITE
Mercie Clement, Senior Principal Competitive Intelligence Analyst, ORACLE NETSUITE
11:20 am Closing Remarks

Wei Kai Hou, Vice President, ASEAN, ORACLE NETSUITE
11:30 am End of Event

Speakers

Allan Tan

Group Editor-in-Chief

CXOCIETY

Franco Manuel

Master Principal Solution Consultant

ORACLE NETSUITE

Karen Grace Paguia

Senior Lead Consultant/Deputy Head for Digital Transformation

KPMG

Mercie Clement

Senior Principal Competitive Intelligence Analyst

ORACLE NETSUITE

Tanish Dhillon

General Manager

DVI SOLUTIONS ASIA

Wei Kai Hou

Vice President, ASEAN

ORACLE NETSUITE