- 6 July 2022, Wednesday
- 2:00PM – 3:00PM SGT
- Virtual Event
Becoming a Capabilities-Based Organisation
About this event
The road to recovery will be digital. For many businesses, this will mean new business and operating models, with an emphasis on digital. For most organisations, except those born digital, transitioning to this new digital-first or digital-native paradigm means re-architecting existing IT systems and processes, including infrastructure, software, and services, to be more responsive to customers’ expectations.
Overcoming these impediments and habits (ways of working) will not be easy. At a technical level, businesses need to develop a comprehensive view of their digital capabilities and linking them with an enterprise architecture that is built for continual updates – what McKinsey calls perpetual evolution.
Many organisations today operate with disparate systems of records (e.g., CRM, ERP, knowledge management systems). This gets further complicated when you consider that many businesses today have near-independent business units with their preferences for how data is collected, stored, and reported.
How then do you consolidate all the disparate systems of records, avoid the risks of inefficiencies and errors while staying compliant with data protection practices? How do you achieve a single system of record that centralizes all the golden record in one source without compromising efficiency, productivity, and security?
Business success in the post-pandemic new normal requires building a capabilities-based organisation, with outcomes that deliver differentiated value as the new metric for success.
Welcome to Becoming a Capabilities-Based Organisation – where we look at what the CIO and IT team needs to do to become the transformation engine leadership the rest of the business wants it to be.
Among the critical issues to be covered are:
- Unified service management that applies to other functions/departments
- Designing practices, metrics and adopting technology to drive positive employee experience
- Using AI across service and operations management to realise the full value of digital
Join us this 6 July 2022 to unlock your IT and Operational Teams’ capabilities and become what IT was always meant to be – the engine of continual, sustained innovation through the application of service management skills and best practices across the enterprise.
Who Should Attend?
- CIOs, CTOs, CISOs
- Heads of IT
- Heads of IT Service & Support
In partnership with:
Agenda
| Time | Topic |
|---|---|
| 14:00 |
Welcome Remarks
Allan Tan, Group Editor-in-Chief, CXOCIETY |
| 14:05 |
Opening Keynote: Delivering Services to a Hybrid Workforce Using No-Code and Low-Code Workflows
The last couple of years taught us to reinvent the way we work and swiftly adapt to different work models to keep the business running. IT teams face the greatest challenge of delivering essential services and critical support to the diverse hybrid workforce. In this session, you will learn how no-code and low-code workflows allow your IT and business functions to stay nimble to face the challenges of today and the surprises in the future.
Kumaravel Ramakrishnan, Director, ITSM Marketing, MANAGEENGINE |
| 14:15 |
Panel Discussion: The Role of Cloud and Automation in Empowering a Hybrid Workforce
Moderator: Allan Tan, Group Editor-in-Chief, CXOCIETY Panelists: Paulus Rachmat Susanto, Head of IT, Singapore, FULLERTON HEALTH Prem Maheswaran, Lead Evangelist – ITSM, MANAGEENGINE Benjamin Yeo, Divisional Director, CIO Office, NANYANG TECHNOLOGICAL UNIVERSITY |
| 14:45 | Ask the Expert Kumaravel Ramakrishnan, Director, ITSM Marketing, MANAGEENGINE |
| 14:55 |
Closing Remarks
Allan Tan, Group Editor-in-Chief, CXOCIETY |
| 15:00 | End of Event |
Speakers
Allan Tan
Group Editor-in-Chief
CXOCIETY
Paulus Rachmat Susanto
Head of IT, Singapore
FULLERTON HEALTH
Kumaravel Ramakrishnan
Director, ITSM Marketing
MANAGEENGINE
Prem Maheswaran
Lead Evangelist - ITSM
MANAGEENGINE
Benjamin Yeo
Divisional Director, CIO Office
NANYANG TECHNOLOGICAL UNIVERSITY
