- 11 November 2026, Wednesday
- 5:00pm-8:00pm (THT)
- Hyatt Regency Bangkok Sukhumvit
Understand Every Visit. Improve Every Experience.
ABOUT THIS EVENT
Turning customer insights into better service, smarter operations and business growth with AI
Every customer interaction counts—from the moment they walk in to the final touchpoint. Yet, identifying friction points and personalizing service at scale remains a challenge.
Join Lenovo, AMD and meldCX for an invitation-only executive forum in Bangkok. Discover how computer vision and AI transform real-world customer activity into actionable operational intelligence.
What You Will Discover
- Predict & Personalize: Decode customer behaviours and preferences to deliver the right service at the exact right moment.
- Eliminate Operational Friction: Gain real-time visibility into queue times, bottlenecks, and staff allocation to streamline to experiences.
- Build a High-ROI AI Strategy: Define high-impact use cases, track the right metrics, and tie AI investments directly to business outcomes
- Connect, Engage, Transform: Connect with fellow business and technology leaders in Bangkok for a focused conversation on making every customer interaction count.
Why Attend?
- Learn how AI is reshaping the future of Retail, Banking and Insurance
- Explore opportunities to drive growth, efficiency, and other customer experience
- Connect with industry leaders and executives peers to exchange ideas and best practices
Seats are limited to ensure meaningful executive engagement and peer-level discussions. Reserve your seat today!
Who should attend?
- CIO, CTO, COO, CDO
- Head/VP of IT Infrastructure/Storage
- Director and above
In partnership with:
AGENDA
| Time | Topic |
|---|---|
| 8:15am | Registration |
| 9:00am | Welcome and Housekeeping Eileen Yu, Senior Editor, Cxociety |
| 9:05am | Opening Remarks Nigel Lee, General Manager, Lenovo Singapore |
| 9:10am | Advancing Enterprise Transformation with Hybrid AI Solutions Kelvin Hui, Director - Solution & Services Group APJ, Lenovo |
| 9:20am | Moderated Roundtable Discussion |
| 10:20am | Closing Remarks |
| 10:30am | End of Event |
IN PARTNERSHIP WITH
Amazon Web Services offers over 200 fully featured services for computing, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 84 Availability Zones (AZs) within 26 geographic regions, with announced plans for nine more Availability Zones and three more AWS Regions in Indonesia, Japan, and Spain.
Dataiku is the Universal AI Platform, uniting the technology, teams, and operations needed for companies to build intelligence into their daily operations, from modern analytics to Generative AI. Together, they design, develop and deploy new AI capabilities, at all scales and in all industries. Organizations that use Dataiku enable their people to be extraordinary, creating the AI that will power their company into the future. More than 700 companies worldwide use Dataiku, including leaders across industries including life sciences, logistics, retail, manufacturing, energy, financial services, software, and technology. With a strong focus on the Forbes Global 2000, Dataiku also supports non-profits and academic institutions through its AI-for-Good initiatives.