Over the last 18 years, Kok Mun has been taking a strategic advisory role for enterprises on their digital transformation development and implementation. He successfully helped the organizations to elevate their digital experiences for employees and customers in various domains including service management and security operations.

He is currently a Regional Business Head at Freshworks, where he works closely with strategic customers in Malaysia, Thailand and Indonesia on their digital transformation initiatives.

Prior to Freshworks, Kok Mun has worked with ServiceNow, BMC Software as well as Accenture as a strategic consultant and analyst for numerous digital transformation projects.