- 3 November 2026, Tuesday
- 10:30am-1:30pm (MYT)
- Kuala Lumpur
Closing the AI Value Gap: Building Operational Resilience from HQ to Frontline
ABOUT THIS EVENT
AI is transforming every sector in Malaysia, from manufacturing and healthcare to property and hospitality. Yet as organisations push toward AI Nation 2030, operating costs and AI investment keep rising while returns are not immediate leaving many leaders facing a widening gap between AI ambition and bottom-line results.
The question for CEOs, COOs and CIOs is no longer whether to use AI, but how to leverage it in a smarter way that delivers real business value, from protecting margins to lifting productivity and resilience. Is the answer more AI investment, or a different way of working altogether? And what should organisations be doing now, even before AI budgets are in place?
On Tuesday, 3 November 2026, FutureCIO, in partnership with Lark, will host an Executive Mini Forum themed Closing the AI Value Gap: Building Operational Resilience from HQ to Frontline – an executive gathering of senior industry leaders from across manufacturing, hospitality, healthcare and property sectors to learn, share and exchange practical insights on the operational and digital priorities that will define performance into 2027.
The half-day forum is designed for decision-makers responsible for multi-site operations, frontline productivity, digital transformation and technology strategy. Discussions will be grounded in the real challenges facing your industries rising operating costs, the gap between AI investment and returns, multi-site consistency, and preparing people for the new way of working while exploring solutions that deliver measurable results on the ground.
Key topics of discussion:
- Rising input and operating costs — protecting margins through better execution
- The AI value gap: rising AI investment versus delayed returns
- Multi-site consistency through connected HQ–frontline workflows
- Redesigning work for the Human × AI era
- Practical AI and no-code automation with clear ROI
Why should you attend this event?
- A peer-validated view of the top priorities shaping Malaysian manufacturing, healthcare, property and hospitality sectors in 2027
- Practical strategies to bridge HQ and frontline operations through real-time visibility, digitised workflows and faster issue resolution
- Real-world examples of AI and no-code automation that improve efficiency, compliance and decision-making
- Insights into preparing your people and organisation for AI, even before dedicated AI budgets are in place
- Direct peer exchange on cost control, workforce productivity and scaling operations with Human × AI collaboration
Who should attend?
- COOs, CIOs, CTOs, CEOs
- Chief Digital Officers
- Directors / Heads of Operations
- Business Transformation
- Digital Transformation and IT
In partnership with:
Media partner:
AGENDA
| Time | Topic |
|---|---|
| 10:30am | Registration & Executive Networking |
| 11:00am | Welcome & Housekeeping Allan Tan, Group Editor-in-Chief, Cxociety |
| 11:15am | Keynote: Closing the AI Value Gap Olivier Adam, GM Commercial, Lark |
| 11:30am |
Executive Panel Discussion: From AI Investment to Measurable Returns: Execution and ROI from HQ to Frontline
With AI investment rising and returns still slow to show, leaders are under pressure to prove value. This session aims to explore how better execution from use-case priorities to HQ–frontline workflows and people readiness turns AI ambition into measurable ROI and margin impact.
Allan, Group Editor-in-Chief, Cxociety Panelists: Alex P'ng, Chief Technology Officer, myNews Ts. Zehan Teoh, Group Chief Transformation Officer, The MUI Group |
| 12:15pm | Interactive Showcase and Demonstration Simon Hsieh, Solution Architect, Lark |
| 12:30pm | Lunch and Networking |
| 1:30pm | End of Event |
IN PARTNERSHIP WITH
Amazon Web Services offers over 200 fully featured services for computing, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 84 Availability Zones (AZs) within 26 geographic regions, with announced plans for nine more Availability Zones and three more AWS Regions in Indonesia, Japan, and Spain.
Dataiku is the Universal AI Platform, uniting the technology, teams, and operations needed for companies to build intelligence into their daily operations, from modern analytics to Generative AI. Together, they design, develop and deploy new AI capabilities, at all scales and in all industries. Organizations that use Dataiku enable their people to be extraordinary, creating the AI that will power their company into the future. More than 700 companies worldwide use Dataiku, including leaders across industries including life sciences, logistics, retail, manufacturing, energy, financial services, software, and technology. With a strong focus on the Forbes Global 2000, Dataiku also supports non-profits and academic institutions through its AI-for-Good initiatives.