Guide to Fighting Insurance Fraud Post-Pandemic

About this event

2020-2021 jumpstarted the insurance’s entry into the digital age in Asia with ground-breaking changes, including unprecedented digitalisation and rapidly evolving customer expectations. However, even as insurers rise to the challenge of limited close-contact engagement with clients, it has also introduced faced new challenges including a rise in fraudulent behaviour.

Asia-Pacific accounts for the highest percentage of the estimated US$1 billion insurance claim fraud. The lack of time, resources, and scale to combat the problem may mean continued losses.

Reflecting on the impact of COVID-19 on his team’s work, Larry Ryan, Vice President, Group Re Claims and Treaty Development at Reinsurance Group of America said: “We’re just scratching the surface of the ways we can apply digitization and analytics to fraud detection, and the pandemic accelerated this evolution.”

With delays in access to medical records coinciding with increased volumes of claims, “Insurers are changing claims investigation and documentation standards, creating a prime environment for fraud. The most frustrating part is that the information we need almost certainly exists in an electronic health record somewhere – healthcare providers record everything so they can bill for it. The Holy Grail of claims adjudication is establishing systems to access electronic health records.” said Ryan.

FutureCIO, in partnership with SAS, invites you to an unconventional webinar to tackle some of the most critical challenges insurance firms and healthcare providers in Asia will face amid an accelerating mutation of the pandemic and hospitals in some ASEAN countries already feeling a repeat of 2020-2021. We will cover:

  • The evolution of insurance fraud schemes during the pandemic
  • Identify some of the impacts that have been felt by insurance carriers
  • How to protect against these new forms of fraud

Who Should Attend?

  • Chief Underwriter and Claims, Head of Claims, Heads of Frauds, Heads of Claims Investigations, CIOs, CTOs, Head of Analytics, Heads of IT of Insurance companies in Asia Pacific


In partnership with:



Time Topic
11:00am Welcome & Housekeeping

Allan Tan, Group Editor-in-Chief, CXOCIETY
11:05am Opening Keynote: Re-writing the rules of insurance fraud detection in a post pandemic world

  • The real cost of fraudulent claims and investigating suspected frauds for honest customers
  • Going beyond the simple transactional monitoring systems to detect fraudulent activities amidst the increasing sophistication of insurance frauds
  • Investing in people and processes to expand the anti-fraud arsenal of technologies and integrating them into operational systems

Kenneth Koh, Head of Industry Consulting APJ, SAS
11:10am Fireside Chat: Containing the Threat of Insurance Fraud

  • Understanding insurance claims fraud
  • Top things COVID-19 has put pressure on insurance sector in Asia
  • Addressing the main challenges insurers (and their cohorts) to mitigate the risks of rising fraud cases
  • Best practice in containing/curtailing fraud in Asia

Allan Tan, Group Editor-in-Chief, CXOCIETY

Nirmal Paul, VP and Head - Fraud Prevention Unit & Claims Investigation, BAJAJ ALLIANZ LIFE INSURANCE COMPANY LTD.
11:20am Panel Discussion: The Reality of Insurance Modernization

  • Identifying specific insurance fraud activities that are getting more common in Asia
  • Role of technology in the fight against fraud today
  • Emerging technologies that likely offer the best assistance in mitigating fraud risks
  • Embedding technology to an insurance special investigation unit
  • Collaborating with regulatory bodies to prevent rising fraud in Asia

Allan Tan, Group Editor-in-Chief, CXOCIETY

Darwin De Guzman, Head of Information Security, AIA PHILIPPINES
Nirmal Paul, VP and Head - Fraud Prevention Unit & Claims Investigation, BAJAJ ALLIANZ LIFE INSURANCE COMPANY LTD.
Kenneth Koh, Head of Industry Consulting APJ, SAS
Cathy Zhang, Head L&H Claims | Director | Life & Health Business Management, SWISS REINSURANCE ASIA
11:50am Ask the Expert
12:00pm Wrap up & Close of event

Senior representative, SAS


Darwin De Guzman
Head of Information Security

Allan Tan

Nirmal Paul
VP and Head - Fraud Prevention Unit & Claims Investigation

Kenneth Koh
Head of Industry Consulting APJ

Cathy Zhang
Head L&H Claims | Director | Life Business Management