Make Work Better Summit 2022

About this event


From 2020 until the present, market conditions in Asia have remained volatile, uncertain, complex, and ambiguous. Businesses have responded by shifting digital transformation (DX) priorities to be more resilient against future disruptions. 

In this new normal where change is the only certainty, IDC says organisations need to be even more agile, and able to navigate through market disruptions by harnessing their people, financial, and technological resources to pre-empt and respond to change.

In another study, the Cushman & Wakefield report, Asia Pacific Office of the Future Revisited, concluded that as businesses in Asia adapt workplace strategies that support flexible working, the focus should be on the people, not the place. The report says the new workplace is a destination to build community, one that inspires workers to be more engaged.

How to bring these two seemingly disjoined realities together into a strategy that aims to make work better is the challenge for business, finance and technology leaders in 2023.

At the Make Work Better Summit 2022 we will outline the priorities that digital workplace leaders, IT executives and operations leaders must adopt, including:

  • Boost measurable productivity for individual employees as well across your organization.
  • Increase efficiency and drive tangible cost savings.
  • Harness any data, across structured, unstructured, for new insights and competitiveness,
  • Improve consistency and quality of customer experiences.


Gartner says technology will play an important role as workforce issues, not customers, emerged as a post pandemic focus. 

Laiye believes that leaders can achieve all these aspirations – solving workforce issues, securing a borderless operation, streamlining workflows, and forging growth and resilience. 

This 3rd November, we will assemble speakers that include provocative futurists and some of the most forward-thinking leaders in the industry to address the future enterprise. The Future of Work is Here – plan now to join us at this one-of-a-kind event.

Who Should Attend?

  • CIOs/CTOs, IT Managers
  • COOs / Director or VP of Operations
  • CFOs
  • VP of Information Systems
  • Director of IT Innovation
  • Head of Automation
  • CSCOs / Supply Chain, Logistics
  • Customer Service/Experience
  • Maintenance & Facility Management


 In partnership with:


Time Topic
08:30 Registration
09:00 Welcome Remarks & Housekeeping Announcement

Allan Tan, Group Editor-in-Chief, CXOCIETY
09:05 Opening Remarks

Gary Saw, General Manager, LAIYE ASIA PACIFIC
09:15 Keynote 1: Workforce Trends in 2023 and Beyond

As we come out of the shadows of COVID-19, business, finance and operations leaders need to prepare their organisations for the opportunities and challenges that lie ahead.

This session will provide an insider’s view of what awaits us all in 2023 and give us a glimpse of the future of work – and how to stay ahead of the game, win the competition for talent, understand trends in jobs and skills, and how to transform the operating model.

09:45 Panel Discussion 1: Keeping Employees Happy, Healthy and Engaged

A recurring observation during the pandemic and periods of hybrid work is employee burnout – the consequence of extended hours of working, and when employees are unable to draw a line between personal and professional.

In this panel discussion, senior executives discuss practices in detecting and addressing employee burnout. They will share tips and tricks on how to keep your teams engaged and happy throughout the year, including success stories on improving employee experience overall.

  • Is employee’s burnout real?
  • Does the enterprise’s digital transformation strategy actually contribute to employees’ burnout?
  • Tackling employees’ burn out: What has worked and not worked so far?
  • Bridging the gap in expectations and flexible work models
  • Deploying intelligent automations to reduce employees’ burnout and high turnover

Allan Tan, Group Editor-in-Chief, CXOCIETY

Edmund Situmorang, Group CTO, ASIA BULK LOGISTICS
Ross Mackay, Group Head of Global Shared Services and Finance Process Optimisation, INTERNATIONAL SOS
Pankaj Kabra, Senior Vice President Finance, TRAVELOKA
10:20 Fireside Chat: Aligning the Business Around People

A 2022 Gartner survey of CEOs elevated the workforce to the top of strategic business priorities for 2022/23, behind only growth and technology. As businesses settle into the new normal – characterised by dynamic uncertainty – how does management ensure operations run smoothly with minimal disruption?

Ronald Wong, Financial Accounting Advisory Services Leader and Partner, EY

Hu Yichuan, Co-Founder & CTO, LAIYE
10:45 Coffee Break
11:15 Keynote 2: How to Get Out of the Digital Transformation Slump

A Boston Consulting Group study says 70% of digital transformations fail short of their objectives. A Deloitte and IAM Nederland study blames this on too much focus on technological change instead of supporting processes and behaviour.

The presentation will unveil strategies, tactics and secrets to helping your organisation architect a roadmap to successfully transform your business through the smart integration of people, process, technology and best practices.

Braham Shnider, Chief Strategy and Ecosystem Officer, LAIYE
11:45 Panel Discussion 2: Transforming into the Future Enterprise – The Right Way

IDC says we fail in our digital ambitions because we rely on outdated key performance indicators, follow the traditions of siloed mentality, focus on short-term tactical plans, rely on the limited digital skills and expertise and pursue silos of innovation.

In this panel discussion, we dismantle these traditions by revealing what works and what doesn’t, including how to fast track.

  • The biggest workforce management challenge today
  • The right way to boost measurable productivity for individual employees while realising the organization’s business goals
  • Increasing efficiency and driving tangible cost savings while building a culture that supports growth and collaboration
  • Becoming a data-driven organisation: Strategies and pitfalls to avoid
  • Best practices in improving consistency and quality of user/customer experiences

Allan Tan, Group Editor-in-Chief, CXOCIETY

Edmund Situmorang, Group CTO, ASIA BULK LOGISTICS
Siraj Iqbal, Assistant Director, E-Invoice Project Office IMDA
Raju Chellam, Chairman, Cloud & Data Standards, ITSC (IT STANDARDS COMMITTEE)
Gary Saw, General Manager, LAIYE ASIA PACIFIC
Rajiv Renganathan, IT Director - Supply Chain Digitization , SCHNEIDER ELECTRIC

Closing Remarks

Allan Tan, Group Editor-in-Chief, CXOCIETY


Edmund Situmorang
Group CTO

Allan Tan

Ronald Wong
Financial Accounting Advisory Services Leader and Partner

Siraj Iqbal
Assistant Director, E-Invoice Project Office

Ross Mackay
Group Head of Global Shared Services and Finance Process Optimisation

Raju Chellam
Chairman, Cloud & Data Standards

Braham Shnider
Chief Strategy and Ecosystem Officer

Hu Yichuan
Co-Founder & CTO

Gary Saw
General Manager

Ronen Lamdan

Rajiv Renganathan
IT Director - Supply Chain Digitization

Pankaj Kabra
Senior Vice President Finance